2018 Gold Touchstone Award Winners

Project Title Facility
Antibiotic Stewardship in the NICU at Levine Children’s Hospital Levine Children's Hospital
Clean Hands Club: Don't Get Caught Germy Handed Carolinas HealthCare System Pineville
Diabetes: Impacting the Quality of Care with Embedding Retinal Imaging in the Primary Care Setting New Hanover Medical Group, NHRMC Physician Group
Enhancing the Experience: I am a Person. Not a Mental Health Problem Carolinas HealthCare System Blue Ridge
Have You Lost Your Neurons? Carolinas Medical Center Code Stroke Lean Process Improvement Project Carolinas Medical Center
Implementing an Enhanced Recovery After Surgery (ERAS) Protocol to Decrease Length of Stay (LOS) and Opioid Use in Bariatric Surgery Patients Bon Secours St. Francis Hospital
Laboratory Standardization New Hanover Regional Medical Center
Preventing Avoidable Readmissions: Continuous Quality Improvement to Achieve Excellence Sanger Heart and Vascular Institute
Safe Passage: A Virtual Nurse to Nurse Transition of Care Atrium Health Continuing Care
Staying Steady: Hospice Falls Performance improvement Keeping Patients Safe at End of Life Hospice of Union County, Hospice & Pallative Care of Cabarrus County
Sustaining the Gains: Two Years (and Counting) with Zero CAUTI Carolinas HealthCare System University
Telehealth Cancer Genetics: Providing Patient Access to Specialized Oncology Genetic Services Closer to Home Levine Cancer Institute

2018 Silver Touchstone Award Winners

Project Title Facility
5 Center's Fall Reducation Pilot AnMed Health
A Journey Towards Zero Falls: Reducing Falls Using Lean Methodology Carolinas HealthCare System Union
A Standardized, Best Practice Approach Reduces Harm, Resource Utilization, Admissions and Length of Stay for Febrile Neonates Levine Children's Hospital
Addressing Underutilization of the Medicare Wellness Visit to Improve Impact on Delivery of Preventative Care and Increase Reimbursements Carolinas HealthCare System Blue Ridge
An Operating Model for Improving Patient Experience Levine Children's Hospital
Antimicrobial Stewardship Implementation of Staphylococcus Aureus Bacteremia Bundle Atrium Health (Primary Enterprise Facilities)
Antimicrobial Stewardship: Using a Multidisciplinary Approach to Improve Antibiotic Utilization Roper St Francis Healthcare
Decreasing Central Line Infections in Levine Children's Hospital Pediatric Progressive Unit Levine Children's Hospital
Developing a Congestive Heart Failure Program at New Hanover Regional Medical Center New Hanover Regional Medical Center
Elimination of Contact Precautions for MRSA Atrium Health Metro Facilities - Infection Prevention Department
Engagement Clinic: Improving Treatment Compliance for At-Risk Patients Behavioral Health Charlotte
Engaging Behavioral Health Inpatients to Improve the Patient’s Experience on One South Behavioral Health Charlotte
Extreme Makeover: Good Catch Program Edition Atrium Health
Flu Fighters: Increasing the Number of Flu Vaccine Administrations in Pediatric Hematology Oncology Patients Levine Children's Hospital
Got Bugs? Promoting Antimicrobial Stewardship in the Ambulatory Space Atrium Health Urgent Care
Hardwiring Clinical Change - A Sustainable Strategy to Reduce Cost of Anticoagulant Use After Percutaneous Coronary Intervention (PCI) Sanger Heart &Vascular Institute
Implementation of a Fast-Track Pathway to Enhance Recovery after Non-Complicated Pediatric Appendicitis Levine Children's Hospital
Improving Patient Safety in the Opioid Crisis: Establishment of an Ambulatory Care Pharmacist-Led Naloxone Program for Patients at High-Risk of Overdose New Hanover Regional Medical Center
Increasing Clinic Access and Improving Parent Education to Decrease Low Acuity Pediatric Emergency Room Visits New Hanover Regional Medical Center, Coastal Family Medicine
Innovative Solutions to Reduce the Occurrence of Hospital-Acquired Clostridioides Difficile Carolinas Medical Center
Journey to High Reliability: Implementing a Daily Safety Brief Carolinas HealthCare System Union
Leveraging Guest Relations to Increase Utilization of the GetWellNetwork Carolinas HealthCare System Kings Mountain
Prescription Reporting with Immediate Medication Utilization Mapping (PRIMUM) Atrium Health Cerner facilities
Pre-Surgical Anti-Coagulation/Anti-Platelet Management Carolinas HealthCare System Pineville
Pump It UP! Carolinas HealthCare System Stanly
Reduction of Antibiotic Use in the Neonatal Population Carolinas HealthCare System Pineville
Snap Crackle Pop: Healing the Cracks in Our Referral Process, Helping Pediatric Rheumatology Patients Get Care Sooner Levine Children’s Specialty Rheumatology Clinic.
STOP Missing Elevated Blood Pressures (BP): Using QI Methodology to Improve BP Identification and Management in a Pediatric Nephrology Clinic Levine Children’s Hospital Specialty Center
The Effect of a Certified Wound Ostomy Nurse Educational Bundle on Hospital Acquired Pressure Injury in the Intensive Care Unit Carolinas HealthCare System Pineville
The Power of Provider-Level Data to Drive Change in Antibiotic Prescribing Practices to Prevent Harm Columbus Regional Healthcare System
Using Lean Methods to Improve Emergency Behavioral Health Treatment Behavioral Health Charlotte
Washing Away Waywardness: A Multi-Disciplinary Approach to Improve Hand Hygiene Rates Carolinas Medical Center MICU, Infection Prevention, Carolinas Simulation Center
We Honor Veterans:  Honoring Veteran Patients and Families at the End-of-Life Atrium Health Hospice Service Line:  Hospice of Union County, Hospice of Anson County, Hospice and Palliative Care of Cabarrus County

2018 Bronze Touchstone Award Winners

Project Title Facility
“From the Deckplate” One Emergency Departments Journey to Improving Quality and the Patient Experience Carolinas HealthCare System Blue Ridge
A Ground-Breaking Model for Community Engagement Atrium Health Primary Palliative Care
A Standardized Care Bundle Among Patients Hospitalized with an Acute Exacerbation of COPD Atrium Health Primary Enterprise Facilities
An Integrated Dementia Navigator Program for Patients and their Caregivers (AIDEN) Carolinas HealthCare System Senior Care
Behavioral Health Integration:  Implementation of a Health Coach Manual to Decrease Symptoms and Improve Health. Behavioral Health Service Line
Can Stanly Give You a Hand Carolinas HealthCare System Stanly
Carolinas Medical Center Heart Transplant Wait List Process Improvement Carolinas Medical Center
CCU Pressure Injury Prevention Turning Teams Carolinas HealthCare System Union
Changing Culture Through Teamwork in SICU Roper Saint Francis Healthcare
Clinical Outcomes Leaders: Leading the Way to Improved Patient Outcomes and Sustainment of System Goals Carolinas Medical Center
CMC-Mercy 5 North Surgical Patient Bundle Carolinas Medical Center Mercy
Decreasing Operating Room Turnover Times Carolinas HealthCare System Union
Emergency Department Throughput: Reducing Wait Times and Improving Patient Experience Southeastern Regional Medical Center
Hospitalists Break with Convention to Drive ED Throughput Cone Health at Alamance Regional
Hyperglycemia Hurts: Reducing Prevalence in Inpatient Blood Glucose Value > 180mg/dl Carolinas HealthCare System Pineville
Improved Clinical Efficiencies in Electrophysiology Lab Lead to Improved Teammate Engagement, Patient Experience and Access to Electrophsiology procedures Sanger Heart & Vascular Institute, Carolinas Medical Center
Improving Door to Needle times with a Virtual Nursing Model Neurosciences Institute Neurology
Improving Productivity and Retention of Team Members in the Intensive Care Unit Carolinas HealthCare System Pineville
Increased Utilization of Infected Admission Pathway Across Primary Enterprise Emergency Departments Through System-Level Collaboration Atrium Health ED QSOC and Sepsis Collaborative
Integration of a Shared Care Pharmacy Technician in an Ambulatory Care Clinic New Hanover Regional Medical Center
Journey to High Reliability Review of Behavioral Health Service Line Care Events Behavioral Health Service Line
Preventing Falls and Injuries: Optimizing Patient Safety in an Inpatient Hospital Setting Scotland Health Care System
Rapid Response and Code Blue Drills – Real-time Practice and Feedback at Bedside Carolinas HealthCare System Blue Ridge
Reducing Opportunity Days for Patients Transitioning to LTACH and Creating Capacity Within CMC Intensive Care Units Carolinas Medical Center
Senior Behavioral Medicine's PRN Psychotropic Medication Utilization Reduction Carolinas HealthCare System NorthEast
Shared Decision Making for Lung Cancer Screening: Standardization & Streamlining Atrium Health
Staying Out of the Red by Bringing It All to the Bed Carolinas HealthCare System Cleveland
Take Me to PEDS: Growing Pains and Process Change in  Pediatric Trauma Care Carolinas Medical Center
Teamwork is Not an Important Thing, It's Everything! Adoption of Virtual Critical Care Through Team Engagement Virtual Critical Care and Carolinas Medical Center Medical Intensive Care Unit
The Sepsis Initiative - A Continued Path to Improving Outcomes for the Critically Ill Patients Columbus Regional Healthcare System
Using LEAN Methodologies: Fall Prevention Kaizen Event to Decrease Falls New Hanover Regional Medical Center
Utilizing the Professional Nurse Clinical Advancement Program as a Change Agent to Improve Patient Satisfaction Scores Carolinas HealthCare System NorthEast
We "CAUTI" a problem! Improving Outcomes in Heart Failure Patients

Moses Cone Memorial Hospital

2017 Gold Touchstone Award Winners

Project Title Facility
Impacting Patient Lives by Decreasing the Incidence of Hospital Acquired Clostridium Difficile AnMed Heatlh
Using Lean Methods to Improve Virtual Emergency Behavioral Health Treatment Carolinas HealthCare System Behavioral Health Service Line
“Getting a Foot in the Door”: An innovative strategy to increasing home visits before the patent is discharged Carolinas HealthCare System Blue Ridge
Patient Safety Starts with Minions: Wash Your Hands to Reduce Despicable HealthCare-Associated Infections Carolinas HealthCare System NorthEast
Stopping the Revolving Door: Utilizing Interdisciplinary Rounds to Reduce Readmissions Carolinas HealthCare System NorthEast
Reduction in ICU Mechanical Ventilation Observed to Expected Ratio Carolinas HealthCare System Pineville
Eradicating Patient Falls through A3 Practical Problem Solving Carolinas Rehabilitation Mount Holly
The Value in Planning for VBP Healthy@Home and Union Regional Home Care
Integrative Modalities: Relief for Pain, Anxiety, Nausea and Disengagement Hospice & Palliative Care of Cabarrus County
Hospice Medication Management: Ensuring Patient Safety Every Visit Hospice of Union County, Hospice of Anson County, and Hospice of Cabarrus County
Reducing 30-Day Hospital Readmission Rates and Emergency Room Visits by Utilizing Embedded Pharmacists for Discharge Follow-up in an Internal Medicine Practice Kannapolis Internal Medicine
CT Lung Screening Program - Lung Rad 4 Patient Compliance and Data Tracking New Hanover Regional Medical Center

2017 Silver Touchstone Award Winners

Project Title Facility
“Just Chill Out…” Hypothermia doesn’t have to be confusing" AnMed Heatlh
Using a "Compass Board" to Drive toward Excellence Bon Secours St. Francis Hospital
Joint and Spine Academy- Connecting the Dots on the Patients Surgical Journey Carolinas HealthCare Blue Ridge
Transforming Culture in a Healthcare System: Equipping Teammates with Tools for Advance Care Planning Conversations throughout the Lifespan and the Continuum of Care Carolinas HealthCare System
Excellence in Partnership: The Clinical Documentation Optimization Project Carolinas HealthCare System - Acute Canopy Facilities
Improving the Patient Experience through Nursing Communication Carolinas HealthCare System Cleveland and Carolinas HealthCare System Kings Mountain
The Right Place, At The Right Time, For The Right Care: Appropriate Care Funding Carolinas HealthCare System Clinical Care Management
Implementation of a Lean Management System in Specimen Management Carolinas HealthCare System Core Lab
ICU Liberation: An Inter-Professional Approach to Care Carolinas HealthCare System Critical Care Network in collaboration with CMC Neurosurgical ICU, CHS Union ICU, and CHS Cleveland ICU
Effective Transitions of Care Across the Continuum Carolinas HealthCare System Medical Group Division
Getting Everyone on the Same Page at the Same Time: Improving Patient Experience Through Standard Communication Carolinas HealthCare System NorthEast
Public Cord Blood Donation Program Carolinas HealthCare System NorthEast
Expanding Cross Continuum Strategies: Implementation of High Risk Follow Up Appointments to Reduce Readmissions in the Open Heart Population Carolinas HealthCare System Pineville
Increasing Utilization of the GetWellNetwork Carolinas HealthCare System Pineville
Reducing Length of Stay in Obstetrics Carolinas HealthCare System Pineville
Sustaining the Gains: One Year (and counting) with Zero CAUTI Carolinas HealthCare System University
Reducing Waste in Omnicell Medication Inventory Carolinas HealthCare Systerm Union
Reduction and Prevention of Central Line Associated Bloodstream Infections (CLABSI) in the Surgical-Trauma Intensive Care Unit Carolinas Medical Center
A Clinical Nurse Leader Program Built for Sustained Success in Care Quality Carolinas Medical Center
Clinical Efficiency: Innovations in Physical Therapy Staffing Model Carolinas Medical Center-Mercy
Improving Discharge to Community after Inpatient Rehabilitation Carolinas Rehabilitation Mount Holly
A Cause for Alarm: Reducing Alarm Fatigue Across Metro CHS Northeast, CHS Union, CHS Pineville, CHS Lincoln
The Marriage between TC and MI: Stepping Stones to Better Outcomes Community Care Partners of Greater Mecklenburg (CCPGM)
Central Telemetry Alarm Management Cone Health
Successful Discharge Thoroughput and it's impact on Clinical Quality and Safety Cone Health - Alamance Regional
Reducing 30-day Readmission Rates Following Bariatric Surgery Cone Health - Wesley Long Hospital
Utilizing Data to Enhance Physician Engagement While Improving Patient Outcomes Mecklenburg Medical Group
Using Collaboration to Reduce Pre-Analytic Laboratory Defects Myers Park OBGYN
Optimizing Care of Patients Diagnosed with Ischemic Vascular Disease in the Neurology Ambulatory Care Setting Neurosciences Institute-Cleveland (NIN-CLE)
Implementation of a Rapid Molecular Meningitis Panel New Hanover Regional Medical Center
Malnutrition Identification & Documentation of the Hospitalized Patient New Hanover Regional Medical Center
Pelorus Systems and Operating Room Efficiency at the New Hanover Regional Medical Center New Hanover Regional Medical Center
Reducing Mortality with Documentation Excellence Sanger Heart & Vascular Institute
Population Health - Heart Union Family Practice

2017 Bronze Touchstone Award Winners

Project Title Facility
Low Tidal Volume Lung Protection Strategy AnMed Health
Care Alignment Tool: Documenting patient goals and wishes to align with care Carolinas HealthCare System
The First Step is Always the Hardest: Building a Framework for Antimicrobial Stewardship across a Large, Diverse Healthcare System Carolinas HealthCare System
BioFire Filmarray- The Fastest Way to Better Results Carolinas HealthCare System Blue Ridge
Embracing Data Transparency Carolinas HealthCare System Blue Ridge
360 Days Without a C. Difficile Cross-Contamination Carolinas HealthCare System Lincoln
Implementing Depression Monitoring in the Primary Care Setting Carolinas HealthCare System Medical Group Division
‘Delivering’ in the OBGYN practices:  Standardizing an approach to Patient Education Carolinas HealthCare System Medical Group Division OBGYN Practices
Safe and Cost Effective Care Outside the Intensive Care Unit: Creating Neuroscience Intermediate Care Beds Carolinas HealthCare System NorthEast
A PACU Family Affair! Carolinas HealthCare System Pineville
Developing a Therapy Workforce Strategy Carolinas HealthCare System Pineville
Prevention of Central Line Associated Blood Stream Infections (CLABSIs) in the ICU Carolinas HealthCare System Pineville
Prevention of Nerve Injuries During Laparoscopic Surgery in the Steep Trendelenburg Position with Arms Tucked Carolinas HealthCare System Pineville
Reducing Medication Dispensing Discrepancies by Application of LEAN Processes Carolinas HealthCare System Pineville
The Elimination of Patient Controlled Analgesia in Post-Operative Neurosurgical Pain Management Carolinas HealthCare System Pineville
Trans Radial Band Deflation Process Carolinas HealthCare System Pineville
Improving the Patient Experience in Ultrasound Carolinas HealthCare System Union
Increasing the Percentage of Cases Starting On Time Carolinas HealthCare System Union
Effect of a Multifaceted Stewardship Intervention on Antibiotic Prescribing and Outcomes for Acute Bacterial Skin and Skin Structure Infections Carolinas Medical Center
Enhanced Recovery after Surgery (ERAS) Implementation for Pancreaticoduodenectomy Patients Carolinas Medical Center
Improve Medication Communication HCAHPS Patient Satisfaction Score Carolinas Medical Center
No Space To Waste Carolinas Medical Center
Improving Flow and Capacity between Two Hospital Facilities Carolinas Medical Center and Carolinas Medical Center-Mercy
Improving Outcomes: Ongoing Continued Competency Using Simulation Carolinas Medical Center and Carolinas Simulation Center
Patient Engagement Using Digital Tools CHS Information and Analytic Services
Analyzing Clinical and Operational Impact of Construction on Patient and Facility Safety:  Showing Improvements Following Implementation of a Rate Based Performance Monitoring System CHS Primary Enterprise
Physician and Quality Partnerships to Drive Quality Outcomes CHS Primary Enterprise, Scotland Memorial Hospital, Columbus Regional Medical Center, St. Luke's Hospital
The Sepsis Initiative - A Path to Improving Outcomes for the Critically Ill Patient Columbus Regional Healthcare System
Improving Dyspnea Outcomes in Home Health Healthy@Home and Union Regional Home Care
COPD Readmission Reduction New Hanover Regional Medical Center
Implementing Evidence Based Guidelines to Reducing CT Utilization for Pediatric Patients Presenting to the Emergency Department (ED) with Minor Head Trauma New Hanover Regional Medical Center
Improving Cardio-oncology Evaluation in the Echocardiography Lab Sanger Heart and Vascular Institute
Using Data Analytics to Identify Device Populations  at Risk for Heart Failure Hospitalization Sanger Heart and Vascular Institute
Utilizing ReDS technology as POC Heart Fialure device in the home health setting Triad HealthCare Network at Randolph Hospital

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