Gold Touchstone Award Winners

Clinical Efficiency

Emergency Transformation Carolinas Medical Center Mercy Emergency Department
Protecting Neonates: One Feed At A Time Levine Children's Hospital
Using LEAN Methodologies to Improve System-Wide Focus on Patient Sitters New Hanover Regional Medical Center

Clinical Outcomes

Out of the Box – Taking Transitions of Care Beyond the Hospital Carolinas HealthCare System Blue Ridge
Effective Collaboration with External Entities to Improve Diabetic Retinal Eye Exam Screening and Documentation Carolinas HealthCare System Mecklenburg Medical Group
Nulliparous Cesarean Rate Reduction Initiative (PC-02)—Implementation across the System—Keeping Normal, Normal! Perinatal Safety Collaborative, Perinatal QSOCTM, Carolinas Simulation Center, Hospital Engagement Network (HEN), CHS Medical Group, Evidence Based Care Team

Patient Experience

Focus on the Patient, and Relationships Will Be Created and Strengthened; A Journey to Improve the Patient Experience and Beyond at CHS Cleveland Perioperative Services Carolinas HealthCare System Cleveland
Changing the Culture to Improve the Patient Experience Carolinas Medical Center
Improving Patients' Appropriate Access to Their Assigned PCP at Myers Park Pediatrics Carolinas Medical Center Myers Park Pediatrics

Patient Safety

Improving Situational Awareness through Daily Organizational Safety Huddles AnMed Health
Preventing Catheter-Associated Urinary Tract Infections - One Patient at a Time Central Division
Making Metrics Meaningful:  A Journey to Creating a Safety Culture Columbus Regional Healthcare System

Silver Touchstone Award Winners

Clinical Efficiency

Just In Time Scheduling: Improving Patient Access to Care in Behavioral Health Charlotte Outpatient Clinics Behavioral Health Charlotte
Quality and Technology - The Perfect Match: Driving Quality and Reporting through a Technological Framework Carolinas HealthCare System
Improving Sepsis Recognition through Early Detection-Implementation of the "Crawler" Carolinas HealthCare System NorthEast
Closing the Gap: Integrating Paramedics in Stroke Patients Transitioning Home Carolinas HealthCare System NorthEast
Turnaround Time Reduction of Laboratory Testing Results Carolinas Medical Center Mercy
Telepsychiatry and PEC Carolinas Medical Center Randolph
Reinventing Radiation Treatment for Multiple Brain Metastases Cone Health Cancer Center at Wesley Long Hospital
Hospice: It's Time to Start Talking About It Continuing Care: Palliatice Care & Hospice Network
Utilizing CHS’s Lean Management System to Reduce Waste and Improve Flow Levine Cancer Institute Carolinas Medical Center Infusion
Improved Patient Data Management for Cardiac Device Remote Monitoring Sanger Heart and Vascular Institute Cardiac Device Clinic

Clinical Outcomes

Code Cool: Implementation of a Regionalized, Standardized Post-Cardiac Arrest Care Pathway and Quality Improvement Initiative Across Carolinas HealthCare System Carolinas HealthCare System
Caring Conversations at the End of Life Carolinas HealthCare System Blue Ridge
Optimizing Asthma Outcomes in Pediatric Practices by Implementation of Spirometry Carolinas HealthCare System Medical Group
Plugged-In: NorthEast Neurology Improving Access to Stroke Care Carolinas HealthCare System NorthEast
Reducing Readmissions: Keeping our Hearts Healthy at Home Carolinas Healthcare System Pineville
Utilizing the Carolinas HealthCare System Maintenance of Certification Part IV Portfolio Program to Engage and Align Pediatric Physicians with Implementing Point of Care Asthma Spirometry Carolinas HealthCare System Quality Division
Target Zero:  Hospital Acquired VTE Carolinas Rehabilitation
Improved Patient Outcomes Through Tele-Intensivist New Patient Evaluation Critical Care Network
Reducing Readmissions using Predictive Analytics New Hanover Regional Medical Center
Rapid Identification of Blood Cultures to facilitate directed antibiotic therapy to improve patient outcomes New Hanover Regional Medical Center
Bedside to Clinic: Implementing Pathways to Improve Care for Acute Myocardial Infarction Patients Sanger Heart and Vascular Institute

Patient Experience

Divide & Conquer: A Model for Communication and Accountability Carolinas HealthCare System Cleveland
The Correlation between Teammate Engagement and Patient Experience Scores Carolinas HealthCare System Kings Mountain
The Flip Side-Shifting the Role of the Hospitalist Nurse to Improve Physician Perception HCAHPS Scores Carolinas HealthCare System Lincoln
Redesigned Approach to Patient Experience Carolinas HealthCare System NorthEast
Women's Center Nursing Engagement Journey Carolinas HealthCare System Union
Improved comfort and accuracy for head and neck radiotherapy patients Cone Health Cancer Center at Wesley Long Hospital
No show reduction / Improved Access Dove Internal Medicine
Beyond the Dashboard: Using Key Drivers to Engage Frontline Teammates and Improve the Patient Experience - Home Health Patient Experience Performance Improvement Teams Healthy@Home and Union Regional Home Care
Hospice Care Redesign: Putting the Patient/Caregiver in Control of Their Experience Hospice Service Line (Hospice of Union County, Hospice of Anson County, Hospice of Cabarrus County), Continuing Care Services

Patient Safety

Improving Patient Safety Culture in the Outpatient Setting with Communication of Error Carolinas HealthCare System Medical Group
It's Lean and It's Clean:Tales of the Refrigerator Compliance Woes Carolinas Healthcare System NorthEast
Reducing Maternal Mortality and Healthcare Costs: Hemorrhage Protocol in Obstetrics Carolinas HealthCare System Pineville
Evidence-driven Fall Prevention in Post-acute Care Carolinas HealthCare System Skilled Nursing Facility Network
No Limits: Reducing Restrictive Intervention Utilization to Improve Patient Safety Carolinas HealthCare System Union
An Interprofessional Obstetrical Initiative Aimed to Prevent and Reduce Poor Outcomes of Maternal Hemorrhage across the System—It’s Time to Stop the Bleeding!

Perinatal Safety Collaborative, Perinatal QSOCTM, Carolinas Simulation Center, Hospital Engagement Network (HEN), CHS Medical Group, Evidence Based Care Team

Improving Inpatient Rehabilitation Patient Safety and Quality through Reporting

Carolinas Rehabilitation

Falls Reduction at Carolinas Rehabilitation 2009 - 2015

Carolinas Rehabilitation

Bronze Touchstone Award Winners

Clinical Efficiency

Cross-Organizational Collaboration: Key to Increasing Cervical Cancer Screening Rates Carolinas HealthCare System Medical Group
ED Diversion = Mission Possible? Carolinas HealthCare System Medical Group - Community Care Partners of Greater Mecklenburg (CCPGM)
Telemetry Removal Protocol Decreases Telemetry Utilization on a Pilot Medical Unit Carolinas HealthCare System NorthEast
Matching Bed Availability to Patient Demand by Better Planning Discharges Carolinas HealthCare System Pineville
A ‘Culture’ Transformation: Urgent Care Providers Driving Value through Appropriate UTI Testing Carolinas HealthCare System Urgent Care Division
Expedited Hospital Discharge: The Same Day Device Discharge Project Carolinas Medical Center
Breaking-Down the Silo Mentality: How 2 Departments Working Successfully Together at CMC Contributed to an Annual Saving of $120,384.00 Carolina's Medical Center
Don’t Be Behind the 8 Ball: Cue Based Feedings in Neonates Improve Outcomes and Lower Lengths of Stay Levine Children's Hospital
Hospitalist Telemetry Resource Reduction Carolinas Medical Center, Carolinas Medical Center Mercy, Carolinas HealthCare System Pineville, Carolinas HealthCare System Union, Carolinas HealthCare System Northeast, Carolinas HealthCare System University, Carolinas HealthCare System Lincoln, Carolinas HealthCare System Cleveland, Carolinas HealthCare System Kings Mountain, St. Luke's Hospital, Wilkes Regional Medical Center
The Interpreter is Here! Leveraging onsite interpreters for efficiency, provider/teammate satisfaction, continuity of care, quality and safety Myers Park OBGYN

Clinical Outcomes

The Asthmania Program AnMed Health
End Stage Renal Disease Multidisciplinary Community-Wide Focus Group Carolinas HealthCare System Cleveland
Respiratory Readmission Reduction Project (R3) Carolinas HealthCare System Cleveland
Reducing the Prescribing Prevalence of Risky Medications for the Elderly Carolinas HealthCare System Medical Group
"It Takes a Village" - A Cross Continuum Approach to Support Patients with Chronic Obstructive Pulmonary Disease (COPD) Carolinas HealthCare System Primary Enterprise Hospitals, Skilled Nursing Facilities, Healthy@Home, Pulmonary Practices, Emergency Department, Primary Care
Labor Pains:  The Journey to Increase Colorectal Cancer Screening Rates in an OBGYN Practice Carolinas HealthCare System Quality Division
Reducing the Incidence of Ureteral Double-J Stents Carolinas Medical Center
Improving Clinical Outcomes of the General Anesthesia Patients Undergoing Invasive Procedures: A Cardiovascular Invasive Lab and Post Anesthesia Care Unit Collaboration Carolinas Medical Center
Bridging the Gap to Breast Cancer Screening Carolinas Medical Center Northpark
Preventing Avoidable Readmissions: A Multi-Facility Approach to Optimizing Care across the Continuum of Care Carolinas Medical Center, Carolinas HealthCare System NorthEast, Carolinas HealthCare System Pineville and Sanger Heart and Vascular Institute
Mental skills enable more effective surgical skill retention: trial and error is not the only way to learn Carolinas Simulation Center
A System Wide, Multidisciplinary Approach to Mortality Reduction Cone Health
Making the Case for Case Conference Healthy@Home Cleveland
Utilization of Rooming Standard Work and Clinical Decision Support to Promote Preventive Health Screening New Hanover Regional Medical Center
Reduction in Surgical Site Infections following Colon procedures; utilizing inter-professional engagement Roper Hospital
Making A Difference With Pediatric Asthma Stanly Pediatric Services

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